Shipping & Returns


Dispatch & Delivery

 

Dispatch

We aim to dispatch all orders within 48 hours after the completion of your handcrafted item, although there may be a slight delay during exceptionally busy periods such as our seasonal sales. Estimated delivery times should be used as a guide only and commence from the day of dispatch. Unda is not responsible for delays caused by customs clearance.

Local Delivery

Courier

We offer delivery strictly by courier to ensure the safe delivery of your items. Someone will need to be available to sign for your order, otherwise you will have to arrange redelivery, which may cost a small fee. Please note that there may be a slight delay during festive & busy periods.

International delivery

Orders for international delivery will take up anywhere between 7-21 business days, depending on delivery location.

Tracking

Once your order has been dispatched you will receive an email with your tracking code, so that you can monitor your delivery until it arrives with you.

Packaging

All of our bags come packaged in a protective dust bag. Ceramic goods will arrive carefully wrapped with protective materials (such as bubble wrap, boxes, tissue, packing peanuts etc).

Taxes & duties

If you are ordering for delivery outside of Singapore, please note that orders to certain countries may be subject to local taxes and duties on arrival, and that these are the responsibility of the customer.